Silver Chain, a leading provider of in-home care services, understood this well as they embarked on a transformative journey to revamp their user navigation and information architecture. At the heart of this journey were two powerful tools: Optimal Workshop's Cart Sorting and Treejack test. Let's explore how these tools played a crucial role in elevating Silver Chain's user experience to new heights.

Silver Chain's commitment to enhancing their in-home care services led them to explore innovative ways to better serve their diverse user base. User navigation and information architecture were identified as areas ripe for improvement. The challenge lay in designing an intuitive navigation system that catered to the unique needs and preferences of Silver Chain's wide-ranging clientele.

To tackle this challenge, Silver Chain turned to Optimal Workshop, a suite of user research and usability testing tools. Two tools in particular stood out for their potential impact: Cart Sorting and Treejack test.

Cart Sorting, a feature of Optimal Workshop, allowed Silver Chain to organize information in a way that resonated with users. It's like rearranging puzzle pieces to create a clear and logical picture. Silver Chain presented users with a set of topics related to their services and asked them to organize them in a way that made the most sense to them. This process provided valuable insights into how users naturally group and categorize information.

Creating an information architecture that users can effortlessly navigate is an art in itself. That's where the Treejack test, another gem in Optimal Workshop's toolbox, shone brightly. It's akin to mapping out a journey with different routes and seeing which one leads users to their destination most smoothly.

Silver Chain designed scenarios that reflected real-life user tasks, such as finding information about specific services or care options. Users were then presented with the information architecture and asked to navigate to the desired destination. This test unveiled not only which paths users took, but also where they encountered roadblocks.

The insights gathered from Cart Sorting and the Treejack test formed the bedrock of Silver Chain's revamped information architecture. They learned how users naturally organized information and pinpointed pain points in navigation. This led to a streamlined and intuitive navigation system that catered to users' mental models and preferences.

In the world of user experience, Optimal Workshop proved to be a guiding star for Silver Chain. The Cart Sorting and Treejack test illuminated the path to a user-centric information architecture that enhanced navigation and ensured users could effortlessly find the information they sought. With the power of Optimal Workshop's tools, Silver Chain elevated their care experiences, showcasing how the synergy of technology and user-centric design can lead to transformational outcomes.

Related project: Silver Chain