The Use of Native Patterns in Apps: Jakob's Law and Increased Usability
When users download an app, they have certain expectations about how it will work based on their experiences with other apps. One way to ensure that your app meets these expectations is to use native patterns.
Designing Information Architecture That Works: Lessons from MyTelstra
In the case study of MyTelstra's order tracking experience, we can see how important it is to understand user mental models when designing information architecture and userflow.
The Importance of Understanding User Mental Model when Designing an Information Architecture
Understanding user mental models is important in IA design because it helps designers create an IA that aligns with the user's expectations.
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